General terms of intermediation

Last updated: 3 November 2026

1. Who we are

DNL (trading name of Daniel Fernando Carretero, sole trader), NRT F-261867-N, travel agency licensed in the Principality of Andorra with no. 933616X. Address: Pleta de Soldeu, Edifici 1, 2, Escala B, 6è 1a, AD100 Soldeu, Canillo (Andorra). Email: dnl@dnlsoldeu.com · Phone and WhatsApp: +376 347 861.

2. DNL acts as an intermediary

DNL sells tourist services provided by other companies ("the provider"). Each service states which provider supplies it. DNL may manage the booking directly with the provider or through other authorised intermediaries or wholesalers. The service is always provided by the stated provider, under its own responsibility.

3. Applicable terms

Each booking is governed by these General Terms of Intermediation and by the specific terms of the booked service (annexes to this document), which include the provider's terms. By booking, the customer confirms having read and accepted both. In case of conflict, the specific terms of the service prevail.

4. DNL's obligations

To clearly state the features, price and provider of each service before purchase.
To process the booking correctly with the provider, using the information given by the customer.
To send the booking confirmation and, later, the vouchers for the services.
To handle, on the customer's behalf, requests for changes, cancellations and complaints with the provider, and to refund the customer any amounts due under the provider's terms.

5. Booking, price and payment

Prices are shown in euros per service and, where applicable, per person, and include applicable taxes.
The booking is confirmed once payment is received and DNL sends the confirmation email. DNL collects the amount in the name and on behalf of the provider.
Payment by bank transfer: the price is guaranteed for 12 hours from the order. Use the order number and the booking name as the transfer reference and send us the receipt from your order page or by email. If the transfer is not made within that time, DNL cannot guarantee the prices. The booking is held for 72 hours; if the payment or the receipt has not been received by then, it is cancelled, and a new order will be needed to book the services later.
Payment methods: bank transfer and credit or debit card (Visa and Mastercard; card payment will be available soon). Card payments are made on the secure Redsys payment gateway of Creand Crèdit Andorrà, with 3D Secure authentication by the issuing bank; DNL never sees or stores card details. The booking is confirmed once the bank has authorised the payment. The charge is made in euros; if the card is in another currency, the exchange rate and any fees are applied by the customer's bank.
Any refunds are made using the same payment method: to the same card or to the account from which the transfer was made.
How to book: 1) choose the service, dates and people and add it to the basket; 2) in the basket you can review, change or remove each service and correct any mistakes before paying; 3) at checkout you enter your details, choose the payment method and accept these terms; 4) once you confirm the order, the order received page is shown and you receive an email with the summary, which serves as proof. Booking can be done in English, Spanish, French or Catalan at no extra cost. These terms are available on the website at all times and you can save or print them.

6. Customer and passenger details

The customer must provide accurate and complete information, including, where the service requires it, the details of each passenger within the stated deadline. DNL is not responsible for problems caused by incorrect information or information provided late.

7. Changes and cancellations

Change or cancellation requests must be sent in writing to dnl@dnlsoldeu.com with the booking number. They are deemed received on the day and time they arrive; requests received after 8 pm (Andorra time) are deemed received the following day.
Change or cancellation fees are those set by the provider in the specific terms of each service. Before processing any change or cancellation, DNL will tell you the applicable fees. DNL will refund the customer the amount reimbursed by the provider within 14 days of receiving it.
If the customer does not show up or does not use all or part of the service, no refund is due unless the provider's terms say otherwise.
As these are transport and leisure services for specific dates, there is no 14-day right of withdrawal: cancellations are governed by each provider's terms set out in the annexes.
If the provider changes or cancels the service, DNL will inform the customer as soon as possible and offer the alternative proposed by the provider or a refund of the amount paid for that service.

8. Travel documents

The customer is responsible for carrying the necessary documents (valid passport or ID card, authorisations for minors, etc.) to enter Andorra, Spain or France and to use the booked services.

9. Liability

DNL is responsible for its role as an intermediary: providing correct information and managing the booking properly.
The service is provided by the provider, which is responsible for it under its terms and the applicable law. DNL is not liable for the provider's acts or omissions, or for delays, accidents, damage or losses during the service; in such cases DNL will help the customer to file a claim with the provider.
DNL is not liable for problems caused by force majeure (weather, closure of slopes or roads, border controls, strikes, decisions of the authorities or other circumstances beyond its control), or for missed flights or other connections booked without enough time.
In any case, DNL's liability is limited to the amount paid for the affected service. This limit does not apply to personal injury or to cases of wilful misconduct or gross negligence by DNL, and does not restrict the customer's rights under consumer protection law.
We recommend taking out travel insurance and, for lift passes, the insurance offered by the resort.

10. Several services in one booking

Each service (transfer, lift pass, hire, lessons) has its own provider and its own terms, even if booked in the same order. The cancellation of, or a problem with, one does not affect the others unless the specific terms say otherwise. Packs and packages combining several services are governed by Annex E.

11. Complaints

Complaints can be sent to dnl@dnlsoldeu.com with the booking number. DNL will reply within 30 days and, if the complaint concerns the provision of the service, will forward it to the provider and follow it up.

12. Data protection

See the Privacy Policy.

13. Applicable law

These terms are governed by Andorran law. Any dispute shall be submitted to the courts of the Principality of Andorra, without prejudice to the rights granted to the customer by consumer protection law.

Annex A – Coach transfers

Provider: Andorra by Bus.

Service. Coach transfers between Soldeu (La Pleta de Soldeu – Roc Sant Miquel bus stop / Soldeu Centre – Hotel Naudi stop) and Barcelona (Airport T1, Airport T2, Diagonal) or Toulouse (Airport, Matabiau Station), in both directions.

Prices per passenger. Adult (26-64): base price. Senior (65+) and Junior (12-25): 10% discount. Child (4-11): 50% discount. Baby (0-3): free.

Return trips. A return ticket covers the same route in both directions. If the return journey starts or ends at a different stop, two one-way tickets must be booked.

Passenger details. After payment, the customer must provide the full name and passport number of each passenger no later than 48 hours before travel, using the link in the confirmation email or the order page. If they are not provided in time, the seat cannot be guaranteed.

Timetables. Times may vary due to traffic, weather or border controls. Please be at the pick-up point with enough time. The arrival times shown on the website and in the booking are approximate estimates based on the operator’s published timetable: they are not guaranteed and do not form part of the contract. If the transfer connects with a flight or other transport, the customer must choose a departure that leaves enough time.

Flight delays. Let us know as soon as possible on WhatsApp (+376 347 861) so that we can look for a solution with the coach company, subject to availability.

Changes, cancellations and luggage. The terms of Andorra by Bus in effect at the time of booking apply. Write to us and we will inform you before processing any change or cancellation.

Annex B – Ski equipment hire

Provider: Sports Calbo.

Service. Ski hire, snowboard hire, boots, helmets and poles at the current season rates.

Pick-up and return. At the Sports Calbo shops: Soldeu (Gondola Station Building, Floor 5, gondola entrance) and El Tarter. You must bring the printed The voucher we will send you by email.

Sizes. No need to give sizes when booking: the shop will measure you and let you try the equipment.

Terms. The terms of Sports Calbo apply (documents for pick-up, use, damage and loss of equipment). For changes and cancellations, write to us and we will inform you before processing them.

Annex C – Lift passes

Provider: Grandvalira.

Service. Grandvalira lift passes for consecutive days, from 2 days, at the same price as at the resort ticket offices. Passes are personal and non-transferable, and their use is governed by Grandvalira's general terms of sale and use (resort rules, closure of slopes or lifts due to weather, etc.).

Types. Adult (18-64), Junior (12-17) and Child (6-11) passes are sold online. Baby (born 2020 or later), Senior (65-74), Senior Gold (born 1950 or earlier) and pedestrian passes can only be purchased at Grandvalira ticket offices, with proof of identity and age.

Insurance. Lift passes do not include insurance. If you wish, you can add it at Grandvalira ticket offices before using the pass for the first time; once the pass has been used, insurance can no longer be added.

Cancellations. According to Grandvalira's terms. High and mid season (TA and TM rates): free if requested more than 8 days in advance; 50% of the amount between 8 days and 72 hours before; 100% less than 72 hours before. Low season (TB rate): free more than 5 days in advance; 50% between 5 days and 72 hours before; 100% less than 72 hours before. The start time is 9:00 am on the first day booked.

Season. Expected dates: December 4, 2026 to April 4, 2027, weather permitting.

Annex D – Ski and snowboard lessons

Provider: Grandvalira Ski and Snowboard School.

Service. Group lessons (3 hours a day; 3, 4 or 5-day or weekend courses) and private lessons (2 hours a day for 1, 3 or 5 days, 1 to 6 people per instructor) in the Soldeu, El Tarter and Canillo sectors. Price according to rate A or B of the school calendar for the first lesson day.

Requirements. A valid lift pass (day, multi-day, season or Plus+) for the dates of the service is required for any lesson; pedestrian, beginner and Mountain Pass tickets are not valid. Equipment is not included. Minimum age: 6 years.

Groups, language and instructor. Group lessons are taught in groups and in different languages, depending on instructor availability; to guarantee a specific language, private lessons are recommended. The school reserves the right to change the instructor or the group during the course. Courses starting on a day other than the usual one are on request and the group and instructor may change.

Times. DNL confirms the time by email according to the school's availability. Students must arrive at the school 30 minutes before the confirmed time; if the time has not been confirmed, before 10:00.

Changes and cancellations. The Grandvalira School's terms in force at the time of booking apply. Write to us and we will inform you of any charges before processing a change or cancellation. Unused lessons are non-refundable.

Annex E – DNL packs and Grandvalira packages

Lift pass + equipment hire pack (DNL). Combines a Grandvalira lift pass (Annex C) and Sports Calbo equipment hire (Annex B) per person, at a single price. Each service is provided by, and governed by the terms of, its provider. The saving shown is calculated against the lift pass price at the Grandvalira ticket offices and the hire price in the Sports Calbo shop. If only part of the pack is cancelled or changed, the price of the remaining part is recalculated at its current individual rate.

Grandvalira packages (lift pass + group lessons + express meals, lift pass + lessons or lift pass + meal). Provided by Grandvalira and governed by its terms; cancellation charges are those of the lift passes (Annex C). Express meals are used at the resort restaurants indicated by Grandvalira and unused meals are non-refundable.